Privacy Policy

Webolute Pulse is operated by Webolute FZE, a company registered in the United Arab Emirates. For privacy-related enquiries, please contact us at [email protected].

We may collect:

• Account information - name, email address, passwords stored in a securely hashed format, business/organization details, and billing-related identifiers.
• Service data - knowledge base content you upload, chat conversations between your website visitors and Webolute Pulse, leads captured through the widget, and widget configuration settings.
• Technical data - IP address, browser type, device information, referring pages, and usage logs needed to operate, secure, and improve the service.
• Communication data - messages you send to support, sales, or billing.
• Payment information - payment information is processed securely by our payment provider. Webolute Pulse does not store your complete payment card details.

We use information to:

• Provide, maintain, and improve Webolute Pulse
• Authenticate users and manage subscriptions
• Process AI responses using the business information you provide and deliver lead alerts
• Send transactional emails (account, billing, lead notifications)
• Detect abuse, secure accounts, and troubleshoot issues
• Comply with legal obligations

We do not sell your personal information.

Visitor messages and relevant knowledge entries may be sent to third-party AI providers (such as OpenAI) solely to generate replies for your widget. Those providers process data under their own terms and security controls. You should avoid storing sensitive personal data in knowledge entries unless necessary.

We do not use your business information, visitor conversations, or lead data to train public AI models.

We may share information with:

• Infrastructure, email, and AI vendors that help us run the service
• Payment processors for subscription billing
• Professional advisors or authorities when required by law
• A buyer or successor if Webolute is involved in a merger, acquisition, or asset sale (with appropriate notice where required)

We use essential cookies and similar technologies for authentication, security, and basic product functionality. We may also use analytics cookies to understand how our website and services are used so we can improve the user experience. You can control cookies through your browser settings; disabling essential cookies may break sign-in or dashboard access.

We retain account and service data for as long as your account is active and as needed to provide the service, resolve disputes, enforce agreements, and meet legal requirements. You may request deletion of your account; some records may be retained where we have a legitimate or legal need to keep them. You may also request deletion of your knowledge base, conversations, and leads at any time, subject to legal or operational requirements.

We implement reasonable administrative, technical, and organizational measures to protect information. While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact [email protected] to make a request. We may need to verify your identity before responding.

Webolute Pulse may process data in the UAE and other countries where our vendors operate. By using the service, you understand that your information may be transferred to and processed in those locations.

Webolute Pulse is intended for business use and is not designed for individuals under the age of 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the service after changes means you accept the updated policy.